Shipping and Handling
General Shipping Information
ShopGoldyn.com offers free UPS Ground shipping on all domestic US orders, as well as free outgoing exchange shipping. We do our best to get your order out as quickly as possible. Most orders, if placed before 12:00pm MST, will go out the same day. Otherwise your order can be expected to ship the following day. Some items, however, are custom made to order and may require some production time before they can be shipped. These items are noted as such in the product description, so please be aware of this when placing orders for handcrafted/custom made items. Please also note that UPS does not operate on Sundays, and UPS Ground and 3 Day Shipments are not accepted on Saturdays. If you place your order on Friday after 12pm MST, or on Saturday using UPS Ground or 3 Day Service, your order will not be processed until the following Monday. Any UPS 2 Day or Next Day Shipments that are made on Saturday will need to be in before 12pm MST, otherwise they will not go out until Monday.
Orders placed Monday to Friday (excluding holidays) before 12:00pm MST will begin processing that day.
Orders placed after 12:00pm MST will not begin processing until the following business day.
Domestic orders can be shipped UPS Ground, UPS 3 Day Select, UPS 2 Day Air or UPS Next Day Air. We are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. Delivery time does not include Saturdays, Sundays, or holidays.
If you are purchasing gifts that you would like to have shipped to multiple destinations, please complete a separate order for each item that you would like to have shipped to a different destination.
If you choose to refuse any shipments from ShopGoldyn.com, you are responsible for the original shipping charges, any duties, taxes and or customs charges that are incurred on the package (for both original and return shipments), and the cost of returning the package to ShopGoldyn.com. This amount will be deducted from your merchandise refund.
Risk of loss and title for merchandise purchased by you passes to you upon our delivery to the carrier. In the event of merchandise damage or loss during transit, it is your responsibility to file a claim with the carrier.
Ground: Expect delivery within 5-7 business days from the time your package is confirmed and departs our warehouse.
3 Day Select: Expect delivery within 3 business days from the time your package is confirmed and departs our warehouse.
2 Day Air: Expect delivery within 2 business days from the time your package is confirmed and departs our warehouse.
Next Day Air Saver: Expect delivery the next business day after your package is confirmed and departs our warehouse.
Please note that all international orders are subject to possible customs delays, so please plan accordingly. Your packages may also be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility. Please contact your local customs office for further information. If the order is a gift, the package is marked "Gift," but the cost of the item is still recorded on the customs form. Customs authorities require us to state the value of the gift item directly on the package. Please expect a shipping time of 3-6 business days for international packages.
Please note that all merchandise is listed and charged in U.S. dollars. Check with the issuing bank of your credit card to find the exact exchange rate. All refunds are also issued in U.S. dollars, and we do not account for changes in exchange rate and will not issue price adjustments based on fluctuations of exchange rates.
Returns and Exchanges
Send your return package to:
2040 W. 30th Ave.
Denver, Colorado 80211
General Return and Exchange Information
Jewelry: All jewelry may be returned for store credit only. As noted above, any specially ordered jewelry is final sale.
How To Return Your Order
Fill out our Return/Exchange Form:
2. Check the appropriate box indicating the reason for the return. If your reason is not listed, check the "Other" box and list your reason for the return. Please be as detailed as possible.
3. Fill in the "Exchange With" section if you are making an exchange.
4. Print out the Return/Exchange Form and place it inside the plastic label pouch provided in the package to be returned.